Privacy Policy

1. Who We Are

Rankmate ("we", "our", "us") is a UK-based digital marketing agency specialising in link building services. Our registered address is 158 Main Road, Biggin Hill, Kent, TN16 3BA, United Kingdom. You can contact us at info@rankmate.com.

2. Information We Collect

We may collect and process the following personal data:

• Contact information: Name, email address, phone number, and company name provided through our contact form or order process.
• Website and project details: URLs, anchor text preferences, and campaign requirements you provide when placing an order.
• Payment information: Processed securely through Stripe. We do not store card details on our servers.
• Usage data: Information about how you use our website, including IP address, browser type, pages visited, and time spent, collected through cookies and analytics tools.

3. How We Use Your Information

We use your personal data to:

• Provide and deliver the link building services you have ordered.
• Communicate with you about your orders, campaigns, and account.
• Respond to your enquiries and provide customer support.
• Send you relevant marketing communications (only with your consent).
• Improve our website, services, and user experience.
• Comply with our legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data under the following legal bases as defined by the UK GDPR:

• Contract: Processing necessary to fulfil our contract with you (e.g., delivering ordered services).
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services and marketing.
• Consent: Where you have given explicit consent, such as for marketing communications.
• Legal obligation: Where processing is necessary to comply with the law.

5. Data Sharing

We do not sell your personal data to third parties. We may share your data with:

• Payment processors: Stripe, for secure payment processing.
• Analytics providers: Such as Google Analytics, to help us understand website usage.
• Email service providers: To send transactional and marketing emails.
• Legal authorities: If required by law or to protect our rights.

6. Cookies

Our website uses cookies to improve your experience, analyse traffic, and support our marketing efforts. You can manage your cookie preferences through your browser settings. Essential cookies are required for the website to function and cannot be disabled.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Order and campaign data is typically retained for 6 years in line with UK tax requirements.

8. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal requirements).
• Object to or restrict processing of your data.
• Request data portability.
• Withdraw consent at any time (where consent is the legal basis).

To exercise any of these rights, contact us at info@rankmate.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption and all payment processing is handled securely by Stripe.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact

If you have any questions about this privacy policy or how we handle your data, please contact us:

• Email: info@rankmate.com
• Phone: 07784 937 409
• Address: 158 Main Road, Biggin Hill, Kent, TN16 3BA